# Support

> If you need help integrating, deploying, or troubleshooting Munsit, our team is here to assist — especially for enterprise and regulated environments where it has to run reliably in production.

## Contact support

Email [support@munsit.com](mailto:support@munsit.com) with your request and our team will get back to you promptly. You can expect a response within **48–72 hours**.

- [Email support](mailto:support@munsit.com) — Send your request with as much context as you can — the team replies within 48–72 hours. — `support@munsit.com`

> Help us respond faster. Include relevant details such as request IDs, timestamps, deployment type, and a brief description of the issue.

## What we can help with

Anything between "my first request" and "our production deployment" is in scope.

| Topic | Examples |
| --- | --- |
| **API usage & integration** | Endpoints, parameters, response handling, SDK-less integration questions. Start with [Errors](/errors) for anything the API returned. |
| **Deployment support** | SaaS, dedicated, or on-prem deployments — see [Self hosting](/deployment/self-hosting). |
| **Performance or quality issues** | Latency, throughput, transcription or synthesis quality. |
| **Configuration & setup guidance** | Keys, regions, limits, environment setup. |
| **Account & access queries** | Billing, plans, model access, key management. |

## Support plans

If your organization has an **Enterprise or contracted support plan**, your request will be handled according to your agreed SLA. If you are using Munsit without a contracted support plan, you can still reach out via email and our team will assist on a best-effort basis.

| Plan | Handling |
| --- | --- |
| **Enterprise / contracted** | Handled according to your agreed SLA. |
| **No contracted plan** | Best-effort assistance via support@munsit.com. |

> We're committed to making sure Munsit runs reliably in production — especially for enterprise and regulated environments.