Support
If you need help integrating, deploying, or troubleshooting Munsit, our team is here to assist — especially for enterprise and regulated environments where it has to run reliably in production.
Contact support
Email support@munsit.com with your request and our team will get back to you promptly. You can expect a response within 48–72 hours.
What we can help with
Anything between "my first request" and "our production deployment" is in scope.
| Topic | Examples |
|---|---|
| API usage & integration | Endpoints, parameters, response handling, SDK-less integration questions. Start with Errors for anything the API returned. |
| Deployment support | SaaS, dedicated, or on-prem deployments — see Self hosting. |
| Performance or quality issues | Latency, throughput, transcription or synthesis quality. |
| Configuration & setup guidance | Keys, regions, limits, environment setup. |
| Account & access queries | Billing, plans, model access, key management. |
Support plans
If your organization has an Enterprise or contracted support plan, your request will be handled according to your agreed SLA. If you are using Munsit without a contracted support plan, you can still reach out via email and our team will assist on a best-effort basis.
| Plan | Handling |
|---|---|
| Enterprise / contracted | Handled according to your agreed SLA. |
| No contracted plan | Best-effort assistance via support@munsit.com. |
Working with an AI assistant? Every page is available as Markdown: add .md to the URL, or send an Accept: text/markdown header. For the whole documentation in one request, point it at llms-full.txt; the page index is llms.txt. Or use Copy Page, top right.